Customer satisfaction is very important at Alpine Solar. If there are problems with your solar equipment, the issue will be resolved promptly. Your comments are always welcome.
Email received 1/8/15, from a customer in Peru, Massachusetts:
outdoor temp 11, -11 at 6AM, solar water coming into washing machine 90degrees. I didn’t expect that. I thought the air temp would lower the amount of hot water.
Email reply sent 1/9/15:
Thank you for the positive feedback. Each of the thirty tubes in your collector has two layers of glass, with the air removed from the space between the inner and outer glass. The vacuum lets the solar radiation in, but there are no air molecules to conduct the heat out. You can expect the performance on a sunny, windy, sub-zero day to be nearly as good as a sunny summer day.
One glass tube was defective, upon arrival. Yes, it was promptly replaced! There were plenty of manuals/instruction booklets and pictures available. I did a self-installation, after looking at the model setup in Windsor, MA. at Stu’s home. (Owner of Alpine Solar) We did purchase the larger of the water storage tanks, and we have plenty of hot water! I would definitely recommend Alpine Solar to others. We’ve got more hot water now, than we’d have imagined! Plus, there’s also some tax incentives available. thank-you! Don’t know why we waited so long!
Blackstone Road, Florida,Mass.
____________________________________________________________________________________________ Thanks Stu! Making lots of hot baths with your solar tubes and some extra for the house. Best, Hanno
Sugar Hill Road, Chesterfield,Mass.
Stu is always there to help even over year after installation. I would highly recommend Alpine solar to my friends!
June 19 at 6:22am
Beth likes this.
Beth: I agree! And it was great to work with someone local whom I trusted. I didn’t feel comfortable with solar until I met and got to know Stu.
June 19 at 7:52am · Like
Beth and Marcus
Following is a copy of an email received 12/3/14 from a customer on Pleasant Street in Plainfield, Massachusetts:
I’ve been meaning to get back to you after my questions about the panels
last spring. We’ve gotten the pipe configuration redone so we can use the
panels alone. It is working very well. We reconnect and use the gas water
heater only if one of us is taking a shower. Consequently it runs for only
about 15 minutes every other day. We went through the whole summer, even
with a couple of interns showering every day, on solar heat only. The tubes
shed even that thick, heavy snow the other day.
Thank you for your immediate attention to my concerns. I’ve recommended
Alpine Solar to several people. I hope maybe a couple will follow through.”